This policy explains what personal information coachhaider.com collects, why, and what you can do about it. It covers this website only.
Information we collect
We only collect what you give us directly, through one of these:
- Contact form — your name, email address, subject, and message.
- Course registration — your name and email address, plus any additional details that specific course asks for (for example, contact number, profession, or experience level — this varies by event).
- Payment for a paid course — handled entirely by Stripe. We never see or store your card details; we keep a record that a payment was made, not how it was paid.
- Student account (for course recordings) — your name, email address, and password. Your password is never stored in readable form.
- Testimonial submissions — your name, email address, quote, rating, and optionally your job title, company, and a photo. Your email is never shown publicly — it's kept only so we can follow up if needed. Everything else you submit is only shown publicly if we approve it, and you explicitly consent to that before submitting.
We use Google Analytics to understand how visitors use this site (e.g. which pages get viewed and which buttons get clicked). We don't use it for advertising, and we don't sell this data to anyone. The first time you visit, you'll see a cookie banner — if you accept, Analytics sets a cookie to recognize you as a returning visitor; if you decline (or don't respond), no cookie is set and Google only receives anonymous, aggregate usage data.
How we use it
- To respond to messages sent through the contact form.
- To register you for a course, send confirmation and reminder emails, and process payment if the course is paid.
- To let you sign in and view course recordings you're eligible for.
- To review and, if approved, publish testimonials on this site.
We don't sell your information, and we don't use it for advertising.
Who we share it with
- Stripe, to process payment for paid courses.
- Our email and file-storage providers, solely to send you emails (confirmations, replies, payment links) and to host any photo you upload with a testimonial.
- Our hosting provider, which may log standard technical information (like IP addresses) for security purposes, as most websites do.
- Google Analytics, to understand site traffic — only if you accept our cookie banner; otherwise no analytics cookie is set and Google receives only anonymous, aggregate usage data.
We don't sell or rent your information to anyone else.
Cookies
We use a session cookie when you sign in to a student account, solely to keep you signed in — nothing else is stored in it. If you accept our cookie banner, Google Analytics also sets a cookie to recognize you as a returning visitor; if you decline, no Analytics cookie is set. We don't use advertising or cross-site tracking cookies.
How long we keep it
We keep contact messages, course registrations, and testimonial submissions indefinitely as our business record, unless you ask us to delete them (see below). If a testimonial submission is reviewed and not approved, it's kept privately and never shown publicly.
Your choices
You can ask us to see what personal information we hold about you, correct it, or delete it, at any time — email info@coachhaider.com and we'll act on it. If your testimonial is already published and you'd like it removed, the same email works.
Children's privacy
This site isn't directed at children, and we don't knowingly collect information from anyone under 16.
Changes to this policy
If this policy changes, we'll update the date at the top of this page.
Contact
Questions about this policy or your information? Reach us through the contact page or at info@coachhaider.com.